When any of my family needs to be rushed to the nearest hospital, the one in Makati with newly renovated wings is not the hospital to be at the top list. Regardless of it being ISO approved, or that the new lobby looks like an airport terminal, or that it can be accessed along Ayala Ave., a wrong diagnosis is a wrong diagnosis.Nine years ago, I had extreme abdominal pain. I was rushed to their ER. They ran tests, admitted me for a day or two for observation, gave me lots of strong pain relievers, and told me that I merely had
stomach cramps and that I should go home. That same evening, with the same abdominal complaint, I was rushed to another hospital.
I was operated on June 13, 1999 and declared that it was a tumor on my right ovary. It was removed along with my appendix, which inflamed due to the mass that protruded against it. It had almost burst and my death would have followed. I was around 12-13 years old.
October 18, 2008, my brother was rushed to the same hospital in Makati because of extreme pain on his right stomach area. He was given a dose of Tramadol and a strong anti acid because they diagnosed that it was
Gastritis---a disease common to over weight people,
but not very serious.Two weeks later, on those holidays, he was rushed again to the hospital. It was Saturday at dawn. He was in worse condition. He was hurting more and I felt helpless. My mom was there, too. They gave him Demerol for the pain, ran tests and admitted him. But they didn't do an ultrasound, which was requested because we have a strong risk of having galstones from both parents.
But they said it was a holiday and no one could do the procedure. I just thought that shouldn't it be that there are more people in the hospital because it
was a holiday? There are more people outside and emergencies are at higher risks.
My brother endured the pain until Monday, when finally a person could do the ultrasound. They found the family-suspected galstones.
We strongly told the admitting department of our intention to move my brother to a hospital with a doctor who actually cares. It is a very small hospital with interesting wheel chairs. [See my Multiply AccountThe entrance to the ER is the same as the lobby. It looked like a provincial hospital but the doctors and nurses cared.
My brother was operated on yesterday morning. The gal bladder, that is supposed to be the size of a thumb, could almost cover my palm when it was removed from him. It was, according to the doctor,
bulok. It was filled with bile, pus and stones. The head surgeon during the procedure allowed my mom and I to look at it before they throw it away.
But before the operation, my brother was crying. There was some blood in his urine. He didn't get to sleep. The further aggravation was due to the pain killers the previous hospital gave him. The
Demerol made the gland contract despite the strain it was under. If it burst, there would be hell to pay. I would not have that brother of mine here with us today.
My brother is coming home tomorrow. But the frustration the family feels for the hospital that was certified??? Still here. And it will remain here.
The next time we get rushed for emergencies and stuff, we go to Capitol in QC or to that hospital where my brother was operated on, Mary Chiles in Sampaloc.
After almost 10 years, they were still crappy.
Makati Medical Center is no longer a choice for us.
Pang clinics and consultations na lang. No more emergencies rushed there. Rush us somewhere far. This hospital has failed us too much on emergencies. My brother and I could have died if we did not transfer hospitals. We believed in the hospital, but they failed miserably.
An explanation is no longer necessary. We had enough of them.
I know there are people who have strong faith in the hospital, but transactions with my family will not convince us otherwise. We gave them the chance. We called on them first for help, but then again, the decade in between those instances showed little improvement on quick treatments. The beautiful renovations did not help any.
This is one communication dilemma. How will they convince me and my family that they are still a hospital who cares for the patients?
Lives first? Isn't that the first commandment of being a doctor?
Yeah, name of insurance company?
Otherwise, pick a number.
Sigh.
Injustice.